Service Terms and Conditions

QUALITY TIME TOURS AND TRANSFERS Terms and Conditions

This travel agreement is between the client and Quality Time Tours. In terms of this travel agreement a
booking is defined as a reservation which is done by the client or the client’s travel agency. The client is
defined as the person who accepts the booking on behalf of himself.
Travel agency is defined as any agency that places or accepts a booking for any person or group of
persons or company with Quality Time Tours.

Deposits and Payment
We only confirm a Booking or a quote upon receipt of a non-refundable deposit of 40% of total tour
charges, the balance being due and payable 60 days prior to departure date. In the event of bookings
being affected less than 60 days before departure the full amount charged will forthwith be payable.

Cancellation
Cancellation must be made in writing. Upon receipt of the written notification, Quality Time Tours will
confirm receipt thereof and this date will determine the following charges. This applies to Tour Guides
as well.
• Up to 60 days prior to departure: Credit Note allocated and can be transferred.
• Less than 60 days to departure: 100% of total cost forfeited/lost
It is mandatory for the client to be in possession of a cancellation insurance policy. Please note that if
the reason for cancellation falls within the terms of any holiday insurance policy, which the client must
hold, then any such charges would normally be refunded to the client by the insurance company,
subject to the terms of the insurance.

Passport and visas
Travel agencies and clients must ensure that passports and visas are valid for the countries visited.
Quality Time Tours cannot be held liable or responsible should a passenger be refused entry into any
country for any reason.

Changes and delays
By the company: The company shall reserve the right to change any tour due to unforeseen
circumstances (e.g. airlines not running on schedule, road conditions, weather, mechanical breakdown,
accidents and political instability) beyond the control of Quality Time Tours. The company will try to
provide adequate alternatives, but will accept no liability.
By the client: In case the client changes the itinerary on his own request, the company shall try to
accommodate the client, but may charge cancellation fees. This is subject to a new quotation, which will
be given by the client in writing.

Authority on Tour
At all times the decision of the tour guide will be final on all matters likely to endanger the safety and
wellbeing of the group. The client must at all times strictly comply with the laws, customs and foreign
exchange regulations of all countries visited. Should the client be detected in any contravention of the
law, custom or exchange regulations, or should the client be a nuisance to the group, the guide may
order the client to leave the tour without the right of refund.

Accidents
While every precaution is taken to ensure the safety of all persons participating on the tour, the client
his/hers, heirs, dependents, agents, executors or their assignees, hereby irrevocably waive any rights
they may have to claim, any form of compensation for any damages which the client may suffer due to
injury or death whilst on, or at any time after the tour, from Quality Time Tours. Under no circumstances
will Quality Time Tours be responsible for the death or injury or loss, which might occur to such persons
sustained from any case whatsoever. The client hereby indemnifies and holds Quality Time Tours
harmless against any and all claims whatsoever the nature.

Health
It is the client’s obligation to ensure that he is medically fit and able to embark on the tour. We
recommend the vaccination against Hepatitis before travelling. Anti-malaria precautions should be
commenced prior to departure and clients should bring insect repellents on tour.

Photography
Quality Time Tours reserves the right without giving further notice, to make use of any photographs or
films produced during any of their tours for general publicity purposes without payment or permission.

Insurance
It is a condition of travel with Quality Time Tours that all guests must have insurance for medical
expenses, baggage loss, cancellation/curtailment, default and personal accident.

Liability/Responsibility
The client should get him/herself acquainted with customary practices. Quality Time Tours as well as co
operating agents do act in the capacity of agents for the clients in all matters and will under no
circumstances whatsoever be responsible and be exempt from any liability for accidents, injury, delay,
loss or damage to property or any other loss or damage from whatever it may arise. All tours are subject
to the conditions of the concerned airlines, hotels, restaurants and all other contractors involved.
EVERY JOURNEY WITH US IS A BEAUTIFUL EXPERIENCE!!