Service Terms and Conditions

Terms and Conditions

QUALITY TIME TOURS AND TRANSFERS Terms and Conditions

Quality Time Tours Terms and Conditions

Travel agreement/contract
This travel agreement is between the client and Quality Time Tours. In terms of this travel agreement a booking is
defined as a reservation which is done by the client or the client’s travel agency. The client is defined as the person
who accepts the booking on behalf of himself.
Travel agency is defined as any agency that places or accepts a booking for any person or group of persons or
company with Quality Time Tours.
Deposits and Payment
We only confirm a Booking or a quote upon receipt of a non-refundable deposit of 40% of total tour charges, the
balance being due and payable 60 days prior to departure date. In the event of bookings being affected less than 60
days before departure the full amount charged will forthwith be payable.
Cancellation
Cancellation must be made in writing. Upon receipt of the written notification, Quality Time Tours will confirm
receipt thereof and this date will determine the following charges. This applies to Tour Guides as well.
• Up to 60 days prior to departure: Credit Note allocated and can be transferred.
• Less than 60 days to departure: 100% of total cost forfeited/lost
It is mandatory for the client to be in possession of a cancellation insurance policy. Please note that if the reason for
cancellation falls within the terms of any holiday insurance policy, which the client must hold, then any such charges
would normally be refunded to the client by the insurance company, subject to the terms of the insurance.
Passport and visas
Travel agencies and clients must ensure that passports and visas are valid for the countries visited. Quality Time
Tours cannot be held liable or responsible should a passenger be refused entry into any country for any reason.
Changes and delays
By the company: The company shall reserve the right to change any tour due to unforeseen circumstances (e.g.
airlines not running on schedule, road conditions, weather, mechanical breakdown, accidents and political
instability) beyond the control of Quality Time Tours. The company will try to provide adequate alternatives, but will
accept no liability.
By the client: In case the client changes the itinerary on his own request, the company shall try to accommodate the
client, but may charge cancellation fees. This is subject to a new quotation, which will be given by the client in
writing.
Authority on Tour
At all times the decision of the tour guide will be final on all matters likely to endanger the safety and wellbeing of
the group. The client must at all times strictly comply with the laws, customs and foreign exchange regulations of all
countries visited. Should the client be detected in any contravention of the law, custom or exchange regulations, or
should the client be a nuisance to the group, the guide may order the client to leave the tour without the right of
refund.
Accidents
While every precaution is taken to ensure the safety of all persons participating on the tour, the client his/hers,
heirs, dependents, agents, executors or their assignees, hereby irrevocably waive any rights they may have to claim,
any form of compensation for any damages which the client may suffer due to injury or death whilst on, or at any
time after the tour, from Quality Time Tours. Under no circumstances will Quality Time Tours be responsible for the
death or injury or loss, which might occur to such persons
sustained from any case whatsoever. The client hereby indemnifies and holds Quality Time Tours harmless
against any and all claims whatsoever the nature.
Health
It is the client’s obligation to ensure that he is medically fit and able to embark on the tour. We recommend the
vaccination against Hepatitis before travelling. Anti-malaria precautions should be commenced prior to departure
and clients should bring insect repellents on tour.
Photography
Quality Time Tours reserves the right without giving further notice, to make use of any photographs or films
produced during any of their tours for general publicity purposes without payment or permission.
Insurance
It is a condition of travel with Quality Time Tours that all guests must have insurance for medical expenses,
baggage loss, cancellation/curtailment, default and personal accident.
Liability/Responsibility
The client should get him/herself acquainted with customary practices. Quality Time Tours as well as co-operating
agents do act in the capacity of agents for the clients in all matters and will under no circumstances whatsoever be
responsible and be exempt from any liability for accidents, injury, delay, loss or damage to property or any other loss
or damage from whatever it may arise. All tours are subject to the conditions of the concerned airlines, hotels,
restaurants and all other contractors involved.
EVERY JOURNEY WITH US IS A BEAUTIFUL EXPERIENCE!!